Legal

Privacy Policy

Effective September 23, 2026

Before publishing: Replace the bracketed legal name and email address below with the exact information used in the 10DLC registration.

This Privacy Policy explains how [EXACT LEGAL LLC NAME], doing business as Kioku Mail (“Kioku Mail,” “we,” “us,” or “our”), collects, uses, and protects information when you visit our website or use our text-to-postcard service.

Information we collect

We may collect information you provide directly, including your mobile phone number, the message you submit for printing, your name, mailing address, order information, customer-support messages, and SMS consent or opt-out records.

Payment card information is processed by our payment provider. We do not directly store complete payment card numbers. Our website and service providers may also collect basic technical information such as IP address, browser type, device information, and access logs.

How we use information

• Receive and process postcard orders.
• Validate and save a mailing address when requested.
• Process payment and arrange printing and delivery.
• Send transactional SMS messages about an order.
• Respond to support requests, prevent misuse, and maintain service security.
• Comply with applicable legal obligations.

Mobile information and SMS consent

We do not sell mobile phone numbers, SMS opt-in data, or SMS consent records. We do not share this information with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers only as needed to operate the Kioku Mail messaging program and fulfill your requests. Text messaging originator opt-in data and consent will not be shared with third parties for marketing purposes.

Service providers

We may disclose information to vendors that help us provide the service, such as SMS communications, payment processing, address validation, website hosting, postcard printing, and mail delivery. These providers receive only the information reasonably necessary to perform services for us and are expected to protect it.

Data retention and deletion

We keep information for as long as reasonably necessary to fulfill orders, maintain business and consent records, resolve disputes, prevent fraud, and meet legal obligations. If you ask us to delete a saved mailing address, we will delete it from active customer records unless retention is required by law or for a legitimate business record.

Your choices

You may reply STOP to opt out of text messages at any time. Reply HELP for help. You may also contact us to ask about, correct, or request deletion of personal information, subject to applicable exceptions.

Children's privacy

Kioku Mail is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Policy updates

We may update this policy as our service changes. We will post the revised policy here and update the effective date.

Contact us

[EXACT LEGAL LLC NAME]
[BUSINESS MAILING ADDRESS]
Email: [BUSINESS EMAIL]